Beginner Cabin Crew Training Program

What will you learn from us:

• 1. Basic knowledge of safety protocol
• 2. Basic knowledge of aviation security
• 3. Basic knowledge of First Aid
• 4. Customer relationship management
• 5. Effective communication skills
• 6. Grooming
• 7. Personality development
• 8. Interview skills
• 9. Announcements
• 10. Basic service excellence

• Basic knowledge of safety protocol

  Cabin member is required to know safety protocols. TIAH trainees are taught about the different parts and functions of a commercial aircraft.

  We will cover (Based on Airbus family aircraft) Emergency Routines

  • 1. Safety Demonstrations
  • 2. Chain of Command
  • 3. Legal Documents
  • 4. Types of Cabin Crew Training
  • 5. Turbulence
  • 6. Stages of Flight
  • 7. Door Operation & controls
  • 8. Emergency Exits
  • 9. Cabin Intercommunications
  • 10. General Aircraft
• Basic knowledge of aviation security
  • 1. Crew Baggage Security
  • 2. Aircraft Security Search
  • 3. Smoking Policy
  • 4. Unruly Passengers
• Basic knowledge of First Aid
  • 1. What is First Aid
  • 2. Principles of First Aid
  • 3. Normal Pulse and Breathing
  • 4. What are Minor Inflight Emergencies
  • 5. Emergency Resuscitation
  • 6. What is Automated Emergency Defibrillator
• Announcements

  Trainees will learn techniques to make immaculate public announcements. Each trainee will further be ranked on the basis of the announcements they make on the day of assessment.

  • 1. Tone
  • 2. Rhythm
  • 3. Punctuation
  • 4. Articulation
  • 5. Pitch
  • 6. Volume
• Customer relationship management

  This is a vital course where trainees will be trained on customer handling skills.

  • 1. Service Recovery Training
  • 2. Calming Angry Passenger
• Effective communication skills

  English being the most spoken language in the world, it is absolutely essential to learn the language in order to have a successful career in aviation and hospitality.

  This course is designed to help each student communicate effectively in the English language.

  • 1. Basic knowledge of grammar
  • 2. Vocabulary
  • 3. Interactive activities
  • 4. Various details related to verbal communication.
  • 5. Greetings and farewells
  • 6. Pronunciation, intonation and fluency while using English as a mode of communication
• Grooming

  Grooming skills is required in the aviation, hospitality, tourism and customer service industries. Topics covered are,

  • 1. Skin and Hair Care
  • 2. Formal & Semi-formal attires
  • 3. Basic Grooming Practices
  • 4. Dental Care
  • 5. Professional Make-up Techniques
  • 6. Personal Hygiene
• Personality development

  The course instills in trainees great confidence and make them a true leaders.

  This course familiarizes the students with,

  • 1. Positive Attitude
  • 2. Anger Management
  • 3. Empathy
  • 4. Perception
  • 5. Social Etiquette
  • 6. Motivation
  • 7. Stress Management
  • 8. The importance of TEAM is discussed along with team-building activities.
• Interview skills

  In order to prepare the students to smoothly enter the professional world interviewing skills are a must. They are prepared to answer all the questions that can be put to them in the interviews. Besides, the TIAH trainers will also share knowledge for preparing the perfect resume and covering letters.

  • 1. Impromptu Speaking
  • 2. Mock Interviews
  • 3. Group Discussions
  • 4. Positive Body language
  • 5. Written test prepration
  • 6. knowledge for preparing the perfect resume and covering letters
• Basic Service Excellence

  You will be prepared to answer all the questions that can be put to you in the interviews

  • 1. Airline Codes
  • 2. Country Code
  • 3. Airline Terminology
  • 4. International Alphabet
  • 5. 24 Hour Clock
  • 6. Universal Time Coordination
  • 7. Service Delivery